Incident Manager (Product Support Lead) - Remote

Overview

Join Patrianna as an Incident Manager to spearhead the delivery of exciting programs and projects within a dynamic gaming company, focusing on incident management and product support.

In Short

• Identify and resolve incidents in a timely manner.
• Oversee the incident management process.
• Develop and implement incident management processes.
• Escalate incidents as needed.
• Report on incidents and trends.
• Maintain incident response plans.
• Ensure communication plans are ready for activation.
• Conduct post-incident reviews.
• Update knowledge base for quicker resolutions.
• Collaborate with QA Leads and Product Owners.

Requirements

• 5+ years in IT service management or similar role.
• Strong knowledge of ITIL practices.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to work under pressure.
• Experience with incident management processes.
• Experience leading teams.
• Technical knowledge of IT systems.

Benefits

• Competitive compensation reflective of skills.
• 25 days annual leave plus bank holidays.
• Participate in team events and global gatherings.
• Opportunities for career growth.