Remote Otter LogoRemoteOtter

Software Engineer, Support - Remote

Posted 25 weeks ago
Software Development
Full Time
USA
$118,000 - $150,000/year

Overview

Bugcrowd is looking for a talented and motivated Software Engineer, Support to join our sustaining engineering team. The sustaining team is the crossover point between Bugcrowd product support and engineering, responsible for receiving, analyzing and resolving internal issues that have arisen through monitoring tools and systems, and external issues that have been escalated through the product support to engineering process.

In Short

  • Fix bugs and other software defects reported to our ticketing system.
  • Manage escalations of both internal and customer facing technical issues.
  • Provide technical/solution support to our client and user base.
  • Become an expert in all things Bugcrowd.
  • Document repeatable solutions in our Knowledge Base.

Requirements

  • A degree in Computer Science, Computer Engineering, Mathematics, or related field.
  • 3 or more years of experience understanding complex technical issues.
  • Several years of coding experience in Javascript and in more than one backend language.
  • Strong hands-on integration experience (JIRA, SAML, API, SSO, 2FA).
  • Experience with Event-driven architecture.

Benefits

  • Work from home 100% of the time.
  • Possibility of travel on an occasional quarterly basis.
Bugcrowd logo

Bugcrowd

Bugcrowd is a dynamic and rapidly growing organization specializing in Penetration Testing as a Service (PTaaS). The company focuses on providing a platform that connects customers with a global community of security researchers to enhance their cybersecurity posture. Bugcrowd emphasizes customer advocacy, engagement management, and cross-functional collaboration, ensuring that clients receive tailored and effective security solutions. With a commitment to continuous improvement and a passion for offensive security, Bugcrowd fosters an environment that encourages innovation and professional growth among its team members.

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