Sales and Services Specialist - Remote

Overview

As a Sales and Services Specialist, you will be the driving force behind the company’s revenue growth by managing inbound leads, closing sales opportunities, and delivering exceptional customer experiences.

In Short

• Proactively engage with inbound leads and convert inquiries into sales.
• Identify customer needs and recommend suitable services.
• Use persuasive techniques to upsell and cross-sell services.
• Build strong relationships with customers to foster loyalty.
• Maintain accurate customer records in the CRM system.
• Work closely with internal teams to align sales strategies.
• Resolve customer concerns effectively to ensure satisfaction.
• Coordinate with service providers for appointment scheduling.
• Gather customer feedback to improve services.
• Contribute to team efforts and perform related tasks.

Requirements

• 4-5 years of strong sales experience.
• Motivated by sales commissions and measurable outcomes.
• Exceptional communication skills.
• Customer-focused with a commitment to satisfaction.
• Proficient in CRM tools.
• Strong problem-solving abilities.
• Team-oriented and adaptable in a fast-paced environment.
• Empathetic and focused on long-term relationships.

Benefits

• Health insurance.
• Internet allowance.
• KPI incentive program.
• Fortnightly virtual happy hour.
• Annual group offsites.