Korean-speaking Jr. Customer Service Operations Officer - Remote

Overview

BTSE Group is a global leader in fintech and blockchain technology, seeking a Korean-speaking Jr. Customer Service Operations Officer to provide high-quality customer support to users of its digital asset exchange and derivatives platform.

In Short

• Deliver customer support to Korean-speaking users.
• Manage KYC verification processes.
• Address inquiries via multiple communication channels.
• Collaborate with internal teams for issue resolution.
• Develop FAQs and knowledge base content.
• Perform additional duties as assigned.
• Proficient in Korean and English.
• 2 years of customer service experience required.
• Willingness to work remotely and in shifting schedules.
• Bachelor's degree is a plus.

Requirements

• Proficient in verbal and written Korean and English.
• Good soft skills and a positive attitude.
• Independent thinking and problem-solving skills.
• At least 2 years of customer service or BPO experience.
• Working knowledge of computers.
• Willing to work from home.
• Bachelor's degree or equivalent is an advantage.

Benefits

• Competitive total compensation package.
• Team-building programs and company events.
• And many more! Apply and let us tell you more!