Associate, Inbound Operations - Remote

Overview

We’re looking for an organized and solutions-oriented Associate, Inbound Operations, to join our Operations team. In this role, you’ll play a key part in supporting Brooklinen’s First Mile operations. You’ll help ensure our products move efficiently from origin to destination by managing data accuracy, vendor communication, and process execution. This is a great opportunity for someone early in their supply chain career to gain hands-on experience and grow in a fast-paced, dynamic environment.

In Short

• Support the day-to-day execution of inbound shipments to ensure timely and accurate deliveries
• Monitor inbound volume and coordinate across vendors, freight forwarders, customs brokers, and warehouse partners
• Maintain shipment visibility by updating ERP systems (e.g., NetSuite) with accurate in-transit information; reconciling warehouse receipts and resolving discrepancies
• Assist with reporting on freight performance, including weekly in-transit updates and monthly KPI tracking, ensuring SLAs and expectations are met
• Flag shipment delays or exceptions and escalate to the right internal and external stakeholders to drive resolution
• Help maintain the accuracy of inbound dashboards and data tools so stakeholders always have timely, reliable information

Requirements

• 1+ year of experience in operations, supply chain, freight, logistics, or a related field (internships and entry-level roles count)
• Bachelor’s Degree - in a business related field
• Proficiency with Excel and Google Workspace (or Microsoft Office)
• Strong organizational skills and attention to detail; able to manage timelines, checklists, and processes effectively
• Clear and professional written and verbal communication skills for cross-team coordination
• Comfortable working with data in spreadsheets and eager to learn new systems and tools
• Problem-solving mindset, with a focus on improving team efficiency
• Ability to work independently in a fast-paced environment while managing multiple priorities
• Experience with NetSuite or a comparable ERP system is a plus!
• General knowledge of inbound freight and logistics bookings and exposure to international shipping and custom processes is a plus!

Benefits

• Health Benefits: We contribute generously (even up to 100% for employee-only coverage) toward our employees' medical, dental and vision premiums.
• Fertility Support: We provide financial support for every fertility and family-building journey.
• Retirement Savings: A 401K plan with a 4% company match helps you build for the future.
• Commuter Benefits: Pre-tax commuter benefits help cover the costs of getting to and from the office.
• Product Discount and Allowance: Enjoy a 40% discount on Brooklinen products and a 25% discount for friends & family, plus a bi-annual product allowance.
• Wellness Support: Free memberships to One Medical and Talkspace provide health and mental wellness support.
• We also offer a flexible wellness & lifestyle $1,000 reimbursement through Joon.
• Parental Leave: All new parents receive 14 weeks of fully paid parental leave.
• Year-Long Summer Fridays: We wrap up at 3 pm every Friday, all year long.
• Vacation: Start with 20 days of vacation per year (pro-rated by start date). After five years with us, you’ll enjoy 25 days of vacation annually.
• Sabbatical: At your five-year anniversary, take a fully paid, one-month sabbatical.
• Hybrid Schedule: We require all HQ team members to work in the office for two days each week during our core days (Tuesday to Thursday), with Tuesday being mandatory company-wide.
• Remote Work Weeks: Enjoy additional flexibility with remote weeks, including Thanksgiving week, the last week of December, and up to four additional remote weeks per year, with manager approval.
• Equity: Our HQ team receives competitive equity grants, and we’d be happy to share more details about valuing this part of compensation during the interview process.