Product Analyst (Telephony/Contact Centers) - Remote

Overview

We are seeking a Product Analyst with a strong background in Telephony systems, Contact Center technologies, and the healthcare industry to join our product team. This role plays a critical part in shaping the tools and technologies that improve patient and provider communication, operational efficiency, and customer satisfaction.

In Short

• Analyze and document business needs related to telephony and contact center operations in a healthcare environment.
• Collaborate with cross-functional teams to define and refine product requirements.
• Conduct gap analysis and process mapping.
• Evaluate performance metrics and provide actionable insights.
• Assist in roadmap planning and prioritization.
• Work with vendors and internal IT for telephony integration.
• Ensure compliance with HIPAA and other regulations.
• Conduct user acceptance testing and support product launches.

Requirements

• Bachelor’s degree in Business, Healthcare Administration, Computer Science, or a related field.
• 10+ years of experience in a Product Analyst or Business Analyst role.
• Experience in healthcare or health tech environments.
• Strong analytical and problem-solving skills.
• Excellent communication skills.

Benefits

• Opportunity to work with cutting-edge technologies.
• Collaborative and innovative work environment.
• Focus on professional development and growth.
• Great workplace culture recognized by Great Place to Work® certification.