Disputes Analyst (Contract) - Remote

Overview

The Disputes Analyst tracks and researches credit bureau disputes; responds to customers and credit reporting agencies to ensure discrepancies are resolved. They also investigate and respond to requests for point of authorizations arising from chargebacks, and ACH returns; produces monthly reporting to Brigit’s banking partner in a timely manner.

In Short

• Reviews sensitive consumer information (credit bureau data, personal identifiable information, customer account information).
• Managing internal dispute processes end to end, including investigation, responding, and information verification.
• Maintains a clear knowledge of current policies and procedures, as well as all applicable federal laws and regulations, and best business practices.

Requirements

• Associate’s Degree or equivalent work experience.
• 1+ years in operations or banking, fintech, credit disputes, and/or fraud.
• Chargeback and Credit Investigations & Disputes experience preferred.
• Credit bureau e-OSCAR furnisher reporting experience preferred.
• Ability to use/learn current technology and software applications related to position.
• Attention to detail and strong analytical skills to review statements and reports accurately.
• Ability to prioritize tasks, manage time efficiently, and work independently in a fast-paced environment.
• Knowledgeable of state and federal laws and agencies applicable to credit reporting, including the Fair Credit Reporting Act (FCRA) would be an asset and/or willingness to learn.

Benefits

• Opportunity to work for a recognized financial health company.
• Autonomy and ownership in your role.
• Meaningful input in a growing team.