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Lead Operations Engineer - Remote

Posted 16 hours ago
DevOps / Sysadmin
Full Time
NC, USA

Overview

As the Lead Operations Engineer, you will be responsible for troubleshooting complex voice service issues and supporting the tools and systems that deliver reliable VoIP solutions.

In Short

  • Lead Operations Engineer role focused on VoIP services.
  • Troubleshoot SIP/VoIP call failures.
  • Investigate routing/service logic issues.
  • Provide support for Ribbon SBCs.
  • Collaborate on IP network-related problems.
  • Use Linux-based tools for diagnostics.
  • Interface APIs for integration and automation.
  • Assist with legacy TDM switches issues.
  • Document processes and provide training.
  • Work closely with Voice Architecture.

Requirements

  • 5+ years experience with SIP and VoIP technologies.
  • Proficient in SIP ladder diagrams.
  • Strong knowledge of IP networking fundamentals.
  • Hands-on experience with Ribbon SBC platforms.
  • Familiar with Linux OS.
  • Knowledge of APIs (SOAP, JAVA, JSON, XML).

Benefits

  • Competitive compensation.
  • Comprehensive benefits package.
  • 401K plan with company match.
  • Employee assistance program.
  • Focus on overall wellness.
Brightspeed logo

Brightspeed

Brightspeed is a forward-thinking telecommunications company dedicated to transforming how individuals and communities connect through fast, reliable internet services. Operating in twenty states across the Midwest and South, Brightspeed aims to upgrade traditional copper networks to advanced fiber optic technologies, particularly in rural areas that have been historically underserved by broadband providers. With a strong commitment to delivering an exceptional customer experience, Brightspeed is backed by Apollo Global Management and is focused on building a world-class fiber network. The company values diversity, equity, and inclusion, fostering a workplace culture that encourages authenticity and collaboration among its team members.

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