Native German Customer Service Agent (Non-Voice) - Remote

Overview

As a Customer Service Agent, you will be the first point of contact for users in App Stores, responding to customer queries and providing support about the client’s products. You will help maintain a positive brand presence by moderating and responding to reviews, inquiries, and other user-generated content.

In Short

• Actively monitor and engage with customer reviews and queries in App Stores.
• Respond to potential customers via chat, email, direct messages, and app store review sections.
• Identify trends or issues within customer communications.
• Moderate reviews and comments on the client’s apps and platforms.
• Analyze user feedback to make informed decisions.
• Work closely with the client to ensure app communities are safe.
• Maintain regular communication with your manager.
• Address public and private customer care issues across social media.

Requirements

• A High School Diploma or equivalent.
• A personal PC/laptop with a working webcam.
• C1 or C2 certification in German; B2 certification will also be considered.
• Fluent in English both written and oral.
• General knowledge and interest in various social media platforms.
• A good working home environment with a stable internet connection.
• Customer Service skills with experience in a non-voice account.
• Experience as a content moderator is a plus.
• The ability to work an 8-hour shift.

Benefits

• 100% Remote position.
• Continuous learning experience & career growth opportunities.
• Offers competitive compensation based on location market rates.
• A great opportunity to work with innovative brands.
• A welcoming environment where feedback is valued.
• Work in a diverse & global team environment.