Customer Success Manager - Scale Mid-Touch - Remote

Overview

As a Customer Success Manager for Scale Mid-Touch, you will work passionate start-up and scale-up brands to help them realise value from their investment in Braze.

In Short

• Own customer renewal targets for accounts in your name
• Partner with Account Managers and Account Executives to provide an excellent customer experience and to ensure commercial alignment and renewals
• Develop creative ways to use our internal tools and Braze technology to efficiently and strategically manage and grow your accounts
• Advocate for your customers, providing product feedback ideas to contribute to our roadmap
• Own product adoption across your book of Scale Mid-Touch customers, empowering them to use Braze effectively and see value from our product
• Analyze your customers’ product adoption to identify opportunities and risks
• Collaborate with the Onboarding & Integration Team and other partner teams to seamlessly transition clients from onboarding to ongoing activity
• Be a point of escalation for Scale Mid-Touch customers’ strategy, product training, and non-technical support questions
• Deliver product expertise through regular check-ins with your customers

Requirements

• Experience in marketing, technology or a related industry with the intention of progressing your career in Customer Success
• Exemplary written and verbal communication skills coupled with unparalleled follow up skills
• Known for being a “team player”
• High level of intellectual curiosity
• Experience managing multiple accounts or projects simultaneously
• Excellent time management skills
• Domain knowledge of SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Marketing Analytics or Programming
• 1-4 years relevant experience in a related area

Benefits

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and tuition reimbursement
• Community engagement opportunities throughout the year
• Employee Resource Groups that provide supportive communities
• Collaborative, transparent, and fun culture recognized as a Great Place to Work®