Customer Success Manager - Scale Mid-Touch - Remote

Overview

As a Customer Success Manager in our Scale Mid-Touch team, you will work with passionate start-up and scale-up brands to help them realize value from their investment in Braze.

In Short

• Own client renewals, retention, and net retention targets for your customers.
• Be your customers’ main point of contact and trusted advisor at Braze.
• Partner with Account Executives to provide an excellent customer experience.
• Drive feature adoption by building a shared Success Plan with your customers.
• Build strong customer relationships and create mutual value.
• Analyze customer product usage to identify opportunities and risks.
• Maintain ongoing regular contact with your customers.
• Solicit and synthesize customer product feedback.
• Provide continuing education for customers to maximize product usage.
• Coordinate with other Braze teams to ensure customer support.

Requirements

• Proven track record in customer success.
• Excellent written and verbal communication skills.
• Experience with medium and large technology companies.
• Ability to manage complex accounts or projects.
• High level of intellectual curiosity.
• Excellent time management skills.
• Domain knowledge of SaaS, Mobile, APIs, Marketing Automation, etc.
• 2-5 years relevant experience in Customer Success or Project Management.

Benefits

• Competitive compensation that may include equity.
• Retirement and Employee Stock Purchase Plans.
• Flexible paid time off.
• Comprehensive benefit plans covering medical, dental, vision, life, and disability.
• Family services including fertility benefits and equal paid parental leave.
• Professional development supported by formal career pathing.
• Community engagement opportunities throughout the year.
• Collaborative, transparent, and fun culture.