Remote Support Engineer (Chemist, Pharmacist or Engineer)

Overview

The Remote Support Engineer role at Agilent involves providing diagnostic and technical support to customers globally, focusing on analytical instruments.

In Short

• Join a team delivering remote technical support.
• Assist customers with hardware, software, and applications issues.
• Log service requests in the CRM system.
• Provide phone support for problem-solving.
• Requires a Bachelor’s Degree in Chemistry, Biochemistry, or Pharma.
• Excellent communication skills in Portuguese and English are necessary.
• Some experience in customer service or analytical chemistry is a plus.
• May require occasional travel for training.
• Training will be provided for technical assistance.
• Work includes the option to be remote.

Requirements

• Bachelor’s Degree in Chemistry, Biochemistry, Pharma, or equivalent.
• Strong verbal and written communication skills.
• Attention to detail and logical troubleshooting skills.
• Basic knowledge of Microsoft Windows and TCP/IP networking.
• Relevant experience with analytical instruments is desired.
• Positive and solutions-oriented approach is essential.
• Ability to work in a team-oriented environment.
• Willingness to learn and develop technical skills.
• Customer-focused mindset.
• Ability to handle multiple tasks and prioritize effectively.

Benefits

• Opportunity to work in a dynamic and inclusive workplace.
• Access to training and professional development.
• Work with a global team dedicated to improving quality of life.
• Equal opportunity employer.
• Comprehensive benefits package.