OneSource Support Specialist - Remote

Overview

The OneSource Support Specialist is a fully remote role focused on providing exceptional support to patients within the Alexion Rare Disease patient journey, serving as the primary contact for patients and caregivers.

In Short

• Fully remote position based in the United States.
• Deliver personalized support to patients and caregivers.
• Provide disease state education and treatment support.
• Ensure patient treatment compliance and resolve non-clinical issues.
• Communicate benefit investigation results and financial support eligibility.
• Maintain CRM documentation during patient interactions.
• Collaborate with internal and external stakeholders.
• Participate in cross-functional collaboration and project work.
• Act as a coordinator for healthcare provider needs.
• Assist patients in receiving required vaccinations.

Requirements

• 3 to 5 years of experience in Case Management or equivalent.
• Effective communication and problem-solving skills.
• Ability to work independently and adapt to changes.
• Strong organizational skills.
• BA/BS Degree preferred.
• Experience in patient support programs is a plus.
• Familiarity with insurance coverage and reimbursement processes.
• Empathetic communication skills.
• Ability to work in a fast-paced environment.
• Demonstrated initiative and teamwork.

Benefits

• Annual base salary between $82,000 and $124,000.
• Short-term incentive bonus opportunity.
• Participation in equity-based long-term incentive program.
• 401(k) plan with retirement contributions.
• Paid vacation and holidays.
• Health benefits including medical, dental, and vision coverage.
• Paid leaves.
• Flexible work schedules as needed.
• Supportive work culture fostering belonging.
• Reasonable accommodations for candidates and employees.