Program Manager - Remote

Overview

We are looking for a Program Manager to innovate and grow with us in our Portsmouth, NH Office/Hybrid. The Program Manager is responsible for the overall delivery and accountability of a customer portfolio, supporting highly successful commercial execution and ensuring customer delight.

In Short

• Lead and manage customer projects throughout their entire life cycle
• Serve as primary interaction leader for project plans, project(s) status, escalation process
• Create and maintain comprehensive project plans that merge customer requirements with company goals
• Provide oversight and full accountability for all customer projects completed on-time and within budget
• Identify project risks and implement appropriate escalation and mitigation plans
• Drive customer delight through high quality, predictable, and valuable consulting services
• Establish, develop and maintain deep customer contacts and working relationships
• Liaise with project members, cross-functional teams, external vendors, and other stakeholders
• Proactive and frequent communication of progress, on all levels

Requirements

• 8+ years direct project management experience; 4+ years technology deployment experience
• Experience working in and an understanding of the Banking industry (preferred)
• Must be able to interact with customers and partners at a senior level
• Knowledge of project management methodologies and tools
• Strong technical background plus excellent problem-solving and analytical skills
• Proficiency in time management and risk management
• Proven ability to drive results in a matrix-structured organization
• Enthusiasm for learning about new technologies and SaaS-based services
• PMP certification, or similar a similar credential (a plus)
• Prior experience with Atlassian (JIRA and Confluence) and Salesforce (a Plus)
• BA/BS degree in related field

Benefits

• Join a global leader in business payments and cash management
• Opportunity to work in a collaborative and high-performance culture
• Engage in continuous improvement techniques to advance work processes
• Be part of a team dedicated to customer delight and innovation