Italian Market | Remote Car Repair Assistance

Overview

This role involves providing remote technical support for automotive issues, assisting customers with their inquiries and ensuring a high level of service.

In Short

• Respond to calls and emails for technical support
• Analyze technical problems with various vehicle types
• Achieve defined resolution rates over time
• Follow work instructions and escalation processes
• Track incidents in the internal management system
• Maintain communication with other Bosch departments
• Contribute to FAQ and knowledge databases
• Build relationships with colleagues and customers
• Flexibility to work in-office or remotely

Requirements

• Vocational education in automotive mechanics or equivalent
• 1-3 years of workshop experience with vehicles
• Spanish (C1) and English (B2) communication skills required
• Team player with a focus on service
• Methodical troubleshooting skills
• Basic IT knowledge is a plus
• Experience in customer-facing roles is advantageous
• Strong customer orientation and communication skills

Benefits

• Flexible work conditions
• Hybrid work system
• Global exchange with colleagues
• Health insurance and onsite medical office
• Training and career progression opportunities
• Discounts on Bosch products
• Sports and health activities
• Public transport access and free parking
• Canteen facilities