Dutch Market | Remote Car Repair Assistance

Overview

This role involves providing technical assistance and support for automotive issues, focusing on customer service and problem resolution.

In Short

• Respond to calls, emails, and requests for technical support.
• Analyze technical problems with vehicles and provide assistance.
• Achieve a 1st level resolution rate of 50% after 6 months.
• Follow defined work instructions and escalation processes.
• Track incidents in the internal management system.
• Maintain communication with other departments and sites.
• Contribute to FAQ and knowledge database.
• Build relationships with colleagues and customers.
• Willingness to work in the office or remotely as needed.

Requirements

• Completed vocational education in automotive mechanics or equivalent.
• 1-3 years of experience in automotive workshops.
• Fluent in Dutch (C1) and English (B2).
• Team player with a service-oriented mindset.
• Methodical troubleshooting skills.
• Basic IT knowledge is a plus.
• Experience in customer-facing roles is advantageous.
• Strong customer orientation and communication skills.

Benefits

• Challenges in an international environment.
• Career opportunities in a leading company.
• Flexible working hours.
• Medical services and employee discounts.
• Sports and health-related activities.
• Canteen and good public transport access.
• Space for creativity.