Customer Success Team Member - Remote

Overview

As a Customer Success Team Member at BorrowMyDoggy, you will play a vital role in enhancing the experience of our users while contributing to the growth of our company.

In Short

• Join a fast-growing online dog community.
• Be part of a supportive and fun team.
• Handle a large volume of customer queries.
• Reach out to members to check on their experiences.
• Utilize your communication skills to assist customers.
• Take initiative to improve customer satisfaction.
• Face challenges with a positive attitude.
• Opportunity for personal and professional growth.
• Work in a dynamic and friendly environment.
• Make a positive difference in the lives of dogs and their owners.

Requirements

• Excellent communication skills.
• Strong organizational abilities.
• Passion for helping others.
• Ability to work well under pressure.
• Positive attitude and initiative.
• Experience in customer service is a plus.
• Willingness to learn and adapt.
• Team player with a friendly demeanor.
• Ability to handle feedback constructively.
• Interest in the pet care industry.

Benefits

• Opportunity to grow within a small company.
• Supportive team environment.
• Flexible working hours.
• Chance to make a real impact.
• Fun and engaging workplace culture.
• Access to dog-friendly initiatives.
• Potential for professional development.
• Work with a passionate community.
• Employee discounts on services.
• Regular team-building activities.