Service Operation Expert - Archiving & Document Management - Remote

Overview

Are you passionate about optimizing document management and archiving solutions? Do you have a keen eye for service quality and user satisfaction? Boost IT (Emagine Group) is looking for a Service Operation Expert to ensure the smooth operation and performance of Archiving & Document Management platforms, including AODocs, Google Drive, Shared Drive, and SharePoint. Join us and play a pivotal role in enhancing our digital workspace!

In Short

• Ensure smooth operation and optimal performance of Archiving & Document Management platforms.
• Assist employees in choosing the best suited Archiving & Document Management solutions.
• Oversee the lifecycle of user accounts and licenses.
• Support the Service Owner in reporting and analysis.
• Identify opportunities for process improvement and automation.
• Provide training and guidance on Archiving & Document Management tools.
• Collaborate with Help Desk and Managed Services partners.
• Analyze recurring incidents to implement corrective measures.
• Maintain comprehensive documentation of applications and processes.
• Contribute to transformation projects with technical expertise.

Requirements

• 5+ years of experience in Archiving & Document Management services.
• Expertise in user support, service management, and process improvement.
• Experience with integrations, automation, and system configurations.
• Strong problem-solving skills with a proactive mindset.
• Excellent communication and training skills.

Benefits

• Opportunity to enhance digital workspace solutions.
• Collaborative work environment.
• Engagement in continuous improvement initiatives.
• Professional development opportunities.
• Supportive team culture.