Service Operation Expert - xECM and M-Files - Remote

Overview

Are you passionate about ensuring the seamless operation of enterprise content management services? Do you thrive in optimizing system performance and user satisfaction?

In Short

• Facilitate the creation and delivery of service requests related to xECM and M-Files.
• Manage the lifecycle of user accounts and licenses, including provisioning, feature access, and license optimization.
• Maintain accurate and up-to-date system configurations to ensure reliability.
• Support business continuity of these two strategic services for the company.
• Assist the Service Owners in delivering specific reporting and analysis.
• Plan, test, and implement service enhancements and changes.
• Oversee relationships and integrations between xECM and other systems (e.g., SuccessFactors).
• Identify and implement process improvements and automation to optimize efficiency.
• Contribute to transformation projects, leveraging technical expertise for integrations and service improvements.
• Develop and maintain user guides, training materials, and knowledge base articles.

Requirements

• Strong experience in Enterprise Content Management services (xECM, M-Files, or similar platforms).
• Expertise in user support, service management, and system optimization.
• Experience with integrations, automation, and system configurations.
• Proactive problem-solver with a structured and analytical approach.
• Excellent communication and training skills to support end-users effectively.

Benefits

• Drive operational excellence and digital transformation.
• Opportunity to work with cutting-edge technologies.
• Collaborative work environment.
• Professional development opportunities.
• Flexible working arrangements.