Customer Support Engineer - Remote

Overview

As a Customer Support Engineer at Boldr, you will play a crucial role in resolving customer issues, ensuring satisfaction, and advocating for their needs while contributing to the company's mission of reducing food waste.

In Short

• Resolve tickets with clear and empathetic communication.
• Identify trends and root causes of customer issues.
• Monitor alerts and mitigate customer-facing issues.
• Engage in high-urgency incidents to meet SLAs.
• Engineer accurate solutions for higher-priority issues.
• Conduct ticket quality assurance and reflect on resolution effectiveness.
• Investigate complex problems involving data integrity and machine learning.
• Help improve debugging and escalation protocols.
• Understand and advocate for customer needs.
• Grow with the organization and potentially train future teammates.

Requirements

• Strong communication skills.
• Experience in customer support or related fields.
• Ability to analyze and resolve complex issues.
• Familiarity with SQL and data analysis.
• Understanding of machine learning concepts is a plus.
• Ability to work in high-pressure situations.
• Team player with a passion for customer satisfaction.
• Willingness to learn and adapt to new challenges.

Benefits

• Opportunity to work in a dynamic and impact-driven environment.
• Potential for career growth and specialization.
• Collaborative team culture.
• Contribute to meaningful work that reduces food waste.