Fulfillment and Client Support Specialist (ERP) - Remote

Overview

A highly organized and detail-oriented fulfillment and Client Support Specialist is needed to ensure smooth order fulfillment by supporting sales, project management, and accounting teams.

In Short

• Process, track, and bill customer orders with accuracy and efficiency.
• Assist in preparing product specifications, pricing research, and vendor discussions.
• Submit and manage new customer and vendor forms for approval.
• Support the development of client proposals as needed.
• Verify and manage manufacturer orders, ensuring accuracy in details and specifications.
• Utilize NetSuite or similar software to manage order processing and documentation.
• Work with Project Spec and Cap Worksheets (or similar tools) to create and review product specifications.
• Follow up on order status, delivery schedules, and issue resolution to ensure smooth operations.
• Maintain and update the order tracking system, providing regular reports.
• Ensure client satisfaction by assisting with final approvals and addressing any concerns.

Requirements

• Excellent English communication skills – both verbal and written.
• Strong interpersonal skills – ability to interact effectively with clients and internal teams.
• Highly organized with strong project management skills – able to manage multiple tasks efficiently.
• Tech-oriented and comfortable with technology – must quickly adapt to various software tools.
• Experience with Oracle NetSuite or similar software is required.
• Basic understanding of Project Spec and familiarity with Cap Worksheets or similar tools.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Ability to meet deadlines and work efficiently under pressure.
• Prior experience in customer service, order processing, or a similar role is preferred.
• Must have a personal PC/laptop and a stable internet connection (minimum 20 Mbps download & upload speed).

Benefits

• Opportunity to work in a fast-paced environment.
• Engagement with a leading global business processing outsourcing firm.
• Professional development opportunities.
• Work with a diverse team.