Fulfillment Support Specialist - Remote

Overview

Brilliant is seeking a full time, experienced Fulfillment Support Specialist to join our rapidly-growing, profitable, boot-strapped company. Brilliant delivers the best corporate gifting experiences in the world through best-in-class white glove service, product expertise, in-house fulfillment capabilities, and a leading proprietary technology platform.

In Short

• Collaborate with client-facing teams to define success metrics for fulfillment projects.
• Coordinate the setup of complex projects within the fulfillment management system.
• Troubleshoot and resolve software-related errors for warehouse operations.
• Develop internal documentation and training materials for new tools.
• Identify user experience challenges and share insights with the product team.
• Serve as a point of contact for customers and shipping carriers.
• Manage customer concerns effectively through support ticketing platforms.
• Work collaboratively with internal teams and external vendors.
• Maintain a customer-focused mindset to deliver exceptional service.
• Support the International Operations Manager on overseas shipment projects.

Requirements

• Bachelor’s degree.
• 2+ years of experience in product support or operations support.
• Exceptional organizational skills and attention to detail.
• Proficiency with software applications and ability to learn new systems quickly.
• Familiarity with support ticketing systems and project management workflows.
• Outstanding verbal and written communication skills.
• Ability to work collaboratively with teams and vendors.
• Customer-focused mindset committed to exceptional service.

Benefits

• Work in a fully remote environment.
• Opportunity for expansion of responsibilities as the company grows.
• Collaborate with a passionate team dedicated to client success.
• Engage in a dynamic and fast-paced work environment.
• Gain experience in logistics and fulfillment operations.