Client Success Representative - Remote

Overview

Bobtail is dedicated to increasing happiness by eliminating inefficiencies in the supply chain. We envision a supply chain without friction, fraud, waste, and abuse where companies succeed based on the value they create.

In Short

• Act as the first point of contact for company clients
• Resolve complaints and improve processes
• Build and maintain relationships with assigned carriers
• Collaborate with internal departments to fulfill carrier needs
• Maintain up-to-date knowledge for assigned accounts
• Answer incoming calls from carriers and potential clients
• Communicate with assigned carriers via email, text or phone
• Customer service experience (2/3 years minimum)
• Excellent verbal and written communication skills
• Time management and multitasking skills

Requirements

• Strong organizational skills and attention to detail
• Capable of prioritizing tasks to meet client and company needs
• Ability to work independently and as part of a team

Benefits

• Monthly Mental Break Day
• Paid Time Off
• Work from home (or wherever)
• Parental leave