UX Research Specialist - Remote

Overview

Join a dynamic digital product team focused on calendar and productivity user experience research with a specialized emphasis on AI-powered features. As a UX Research Specialist, you'll execute impactful research to uncover deep customer insights that influence product decisions for web-based productivity tools used by millions worldwide.

In Short

• Plan and execute remote usability studies including both unmoderated and moderated research sessions with users
• Analyze and synthesize data from multiple sources into comprehensive reports, video compilations, and issue tracking documentation
• Conduct in-depth qualitative interviews and write surveys while analyzing quantitative data to identify trends and validate hypotheses
• Collaborate with cross-functional teams to translate research findings into actionable product improvements
• Perform sensemaking across data sources, prioritizing issues and tracking the impact of research on product development
• Audit existing research and synthesize insights to inform ongoing product strategy and customer experience improvements

Requirements

• Bachelor's degree in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, or other data- or research-centric field required
• Minimum 2+ years of UX researcher experience, OR 1+ year in UX research combined with 2+ years in related product-making roles (design, data science, or project management)
• Minimum 2+ years of experience working with digital products and running in-depth qualitative interviews
• Minimum 2+ years of research planning and/or project management skills with demonstrated ability to manage complex projects independently
• Experience with qualitative research methods, insight synthesis, survey design, and analyzing quantitative data
• Proven ability to work independently and proactively with strong coordination, collaboration, and problem-solving skills
• Industry experience effectively partnering with cross-functional teams to drive user experience improvements based on research results

Benefits

• Medical, dental, and vision coverage
• Flexible Spending Account
• 401k program
• Competitive PTO offerings
• Parental Leave
• Opportunities for professional growth and development