Technical Support Specialist – Azure & Microsoft Tools - Remote

Overview

We are looking for a Technical Support Specialist – Azure & Microsoft Tools to join us as we build cutting-edge technology solutions! This is your opportunity to be part of a team that is committed to delivering best in class service to our customers.

In Short

• Provide advanced technical support to a global community of technical professionals and influencers.
• Troubleshoot and resolve complex issues across Microsoft technologies, including Azure, Entra, GitHub, Visual Studio Code, and Windows server environments.
• Develop and maintain automation tools (e.g., PowerShell scripts, command-line utilities) to improve support operations.
• Analyze recurring issues, recommend solutions, and identify opportunities for automation and process improvements.
• Support the transition from ServiceNow to Dynamics 365 and help maintain/update an extensive knowledge base of technical resources.
• Assist with planning and supporting virtual and occasional in-person community events, including escalations or off-hours needs as required.
• Collaborate with teammates to ensure consistent, high-quality service delivery.
• Communicate effectively with technical professionals, developers, and stakeholders.

Requirements

• Proven experience providing technical support in IT, software, or cloud environments.
• Strong proficiency with Microsoft technologies, including PowerShell and command-line scripting, Azure administration and configuration, Entra, GitHub, Visual Studio Code, and Dynamics 365.
• Familiarity with IT infrastructure concepts, tenant management, and server administration.
• Ability to troubleshoot and resolve complex technical issues independently.
• Strong analytical mindset, with the ability to identify patterns and propose improvements.
• Excellent communication skills and comfort working directly with technical professionals and stakeholders.
• Flexibility to occasionally adjust hours for global event support or rare escalations.
• Ability to work effectively in a remote, distributed team environment across time zones.

Benefits

• Medical, dental, and vision coverage.
• Flexible Spending Account.
• 401k program.
• Competitive PTO offerings.
• Parental Leave.
• Opportunities for professional growth and development.