Support Engineer - Remote

Posted 22 weeks ago

Customer Service

Full Time

USA

Overview

Blueprint is a venture-backed, mission-driven digital health company leveraging the best of AI, consumer design, technology and clinical research to dramatically improve the quality of mental health therapy for millions.

In Short

Fast-growing Software-as-a-Service (SaaS) company.
Seeking a dedicated and detail-oriented Support Engineer.
Role combines technical expertise, customer interaction, and tool development.
Investigate and resolve complex user issues.
Respond to customers through email and chat support.
Analyze and troubleshoot customer issues within the software platform.
Utilize SQL for data analysis and root cause identification.
Collaborate with internal teams to resolve problems.
Design and refine tools to streamline support operations.
Identify opportunities for automation to improve efficiency.

Requirements

Strong technical and analytical skills.
Excellent customer communication skills.
Ability to balance competing priorities.
Experience with SQL and API troubleshooting.
Familiarity with Postman or scripting for advanced troubleshooting.

Benefits

Opportunity to work in a mission-driven company.
Engage in continuous improvement of support processes.
Work remotely with a flexible schedule.

Blueprint Health

Blueprint Health is a venture-backed digital health company dedicated to improving mental health therapy through innovative technology. By leveraging AI, consumer design, and clinical research, Blueprint has developed the world's first 'Therapist Enablement Platform' to enhance the quality of care for therapists and their clients. As mental health issues continue to rise in the U.S., Blueprint aims to alleviate the burden on therapists by providing tools that streamline administrative tasks and improve clinical outcomes. The company fosters a mission-driven culture, prioritizing growth, innovation, and a commitment to diversity and inclusion in the workplace.

Share This Job!

Save This Job!