Account Manager - Remote

Overview

The Account Manager will proactively manage a portfolio of SMB (Small and Medium Business) accounts in Brazil, maximizing the value delivered to each client, driving adoption of the Stilingue platform, and generating new up-sell and cross-sell opportunities. This role aims to ensure account retention and sustainable growth, acting as a strategic consultant to the client.

In Short

• Manage a portfolio of SMB accounts, ensuring solid, sustainable, and profitable relationships.
• Identify growth opportunities within accounts (up-sell, cross-sell) aligned with client goals.
• Act as the main point of contact for all client commercial demands.
• Conduct presentations and demonstrations of the platform regarding new features or for new areas within the account.
• Detect churn risks and activate action plans to mitigate them.
• Analyze key client metrics and generate impact reports.

Requirements

• Education: Bachelor's degree in Administration, Marketing, Communication, Advertising, Business, or related areas.
• Experience: 2+ years as an Account Manager, Customer Success Manager, or similar position managing SMB or mid-market accounts.
• Experience in technology, SaaS, MarTech, or digital platforms is highly valued.
• Experience in marketing and/or advertising agencies is a differential.
• Practical knowledge of digital marketing strategies, CRM, metrics analysis, or customer journey will be a differential.

Benefits

• Flexible hours for better work-life balance.
• Flexible work models: remote, hybrid, or in-person as needed.
• No dress code for personal expression.
• Home Office support for setting up or improving remote workspaces.
• Birthday day off to celebrate as you wish.
• 5 paid days off per year for non-time-tracking positions to balance work hours.
• Food or meal allowance of R$ 1144.00 monthly, without deductions.
• Transportation allowance available as needed.
• Access to gyms and wellness apps through Wellhub (Gympass).
• Health insurance with nationwide coverage.
• Extended maternity and paternity leave.