Customer Success Manager - Remote

Overview

Blinkist connects people with powerful ideas from leading authors and experts to broaden perspectives, gain knowledge, and spark understanding in all areas of their life, both personal and professional.

Used by over 28 million people worldwide, Blinkist distills the key ideas from the most relevant, impactful books and podcasts. These can be read or listened to in 15-minute summaries, that we call Blinks.

Together with Go1, our parent brand, who gives organizations and their employees access to the largest curated e-learning library on the planet, we’re on a mission to reach one billion learners as we unlock positive potential through a love of learning.

In Short

• Develop and nurture strong relationships with enterprise accounts.
• Collaborate with customers to build strategic success plans.
• Apply domain knowledge to support customer success plans.
• Engage regularly with customers through structured touchpoints.
• Analyze product usage data to identify opportunities for improvement.

Requirements

• At least 3+ years of experience in customer success roles.
• Excellent written and oral communication skills.
• Experience with Learning & Development or Talent Development teams is desirable.
• Creative and driven problem solver.
• Strong ability to work cross-functionally.

Benefits

• 30 PTO days + Wellbeing days + Learning days.
• Flexible approach to work.
• Monthly work-from-home or transport reimbursement.
• One-time work from home office set up budget.
• Employee Stock Option Plan.
• Unlimited access to the Go1 Learning Hub and Blinkist app.
• Professional development fund.
• Volunteer leave to give back to the community.
• Family planning & parental leave.
• Wellness initiatives and an Employee Assistance Program.