User Success Officer - French Speaking - Remote

Overview

At BLING, we’re on a mission to break the vicious circle of financial stress in Europe with a transparently priced and comprehensive banking product, designed to improve the financial life of 180M Europeans.

In Short

• Join a fast-growing, mission-driven company.
• Serve as the frontline ambassador for the product.
• Deliver high-quality personalized support across multiple channels.
• Resolve user inquiries with empathy and professionalism.
• Assist users in navigating the app and website.
• Maintain product knowledge to effectively address user needs.
• Document user interactions to improve processes.
• Work closely with internal teams to resolve complex issues.
• Strive to meet or exceed user satisfaction goals.
• Flexible schedule to follow the French calendar’s bank holidays.

Requirements

• Excellent written and verbal native French communication skills.
• Good written and verbal English communication skills.
• Proven customer support/user success experience.
• User obsession and strong problem-solving abilities.
• Ability to remain calm in challenging situations.
• Proficiency in CRM/customer service software; Zendesk experience is a plus.
• Great team player as well as autonomous in execution.

Benefits

• Competitive salary based on your competences.
• Possibility of partial remote work.
• Flexible 25 day holidays.
• Healthcare insurance.
• Ticket restaurant.
• Opportunities for career growth.
• Fun and collaborative work environment.