Senior Service Support Professional - Remote

Overview

BlackStone eIT is on the lookout for a dedicated and knowledgeable Senior Service Support professional to join our esteemed team. In this role, you will be responsible for ensuring exceptional service delivery, managing client engagements, and providing support for all technical issues that may arise. Your expertise and strong leadership skills will be instrumental in maintaining high standards of customer satisfaction and operational efficiency.

In Short

• Lead and manage the service support team to ensure a high level of customer satisfaction.
• Oversee the resolution of technical issues and ensure timely responses to client inquiries.
• Develop and implement service support processes and procedures to enhance efficiency.
• Analyze service performance metrics and generate reports to identify areas for improvement.
• Act as the primary point of contact for escalated service-related issues.
• Collaborate with cross-functional teams to deliver comprehensive solutions and support to clients.
• Provide training and guidance to junior support staff and ensure knowledge-sharing within the team.
• Maintain up-to-date knowledge of industry trends and advancements to continually enhance service offerings.

Requirements

• Proven experience in service support or customer service management.
• Strong leadership and team management skills.
• Excellent problem-solving abilities and technical knowledge.
• Ability to analyze performance metrics and implement improvements.
• Effective communication and interpersonal skills.
• Experience in training and mentoring junior staff.
• Knowledge of industry trends and best practices.

Benefits

• Competitive salary and performance bonuses.
• Opportunities for professional development and training.
• Flexible working hours and remote work options.
• Supportive and collaborative work environment.
• Health and wellness benefits.