Help Desk Professional - Remote

Overview

Join BlackStone eIT as a Help Desk professional and become a vital part of our IT support team. In this role, you will provide essential technical assistance to clients and internal users, ensuring their IT challenges are resolved quickly and efficiently. Your expertise and customer service skills will help maintain a seamless technology experience across the organization.

In Short

• Respond promptly to incoming help desk inquiries via phone, email, and chat, delivering excellent customer service.
• Troubleshoot and resolve hardware, software, and connectivity issues for end-users.
• Document all support interactions, including troubleshooting steps and resolutions, in the ticketing system.
• Assist in setting up and configuring new equipment and software for staff.
• Provide guidance and support to users on the effective usage of applications and IT systems.
• Collaborate with IT team members to escalate and resolve more complex technical issues.
• Monitor ticket statuses to ensure timely resolutions and maintain customer satisfaction.
• Keep up to date with new technologies and updates to effectively support users.

Requirements

• Strong customer service skills.
• Experience in technical support or help desk roles.
• Knowledge of hardware and software troubleshooting.
• Ability to document processes and solutions effectively.
• Familiarity with ticketing systems.
• Good communication skills.
• Ability to work in a team environment.
• A willingness to learn about new technologies.

Benefits

• Competitive salary.
• Opportunity for professional growth.
• Supportive work environment.
• Access to training and development resources.
• Health and wellness programs.