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Customer Support Specialist - Remote

Posted 31 weeks ago
Customer Service
Full Time
Argentina

Overview

As a Customer Support Specialist at Bitfinex, you will play a crucial role in handling inquiries and requests from corporate and professional traders while working in a remote environment.

In Short

  • Handle inquiries from corporate and professional traders.
  • Continuously upgrade your skill set.
  • Demonstrate ownership of outstanding customer service.
  • Contribute to a positive customer support culture.
  • Engage in cross-team interactions.

Requirements

  • Ability to work independently with minimal supervision.
  • Experience in Finance, Mathematics, or Statistics.
  • Good understanding of trading and derivatives markets.
  • Strong analytical skills.
  • Experience in customer relations.
  • Excellent communication skills in English.
  • Passion for cryptocurrency and blockchain.
  • Detail-oriented.
  • Focus on security and privacy.
  • Familiarity with Office Suites, especially Excel.

Benefits

  • Flexible work and remote-friendly culture.
  • Mentorship and growth opportunities.
  • Competitive pay.
  • Career development opportunities.
  • Supportive team environment.
  • Learning and knowledge sharing.
  • Team-building activities.
  • Social activities (online & in-person).
Bitfinex logo

Bitfinex

Bitfinex is a pioneering digital asset trading platform established in 2012, designed to cater to the growing demand for cryptocurrency trading. With a focus on providing state-of-the-art services for digital currency traders and global liquidity providers, Bitfinex has solidified its reputation as a leading platform for both individual traders and institutions. The company is committed to creating a free and accessible global digital economy by disrupting traditional financial services. Operating entirely remotely, Bitfinex fosters a culture of autonomy and lifelong learning among its team members, who are encouraged to take ownership of their work and contribute to innovative product development. The company prioritizes security and scalability in its backend services, ensuring a seamless and secure trading experience for its users.

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