Help Desk Engineer - Remote

Overview

This role involves providing outstanding technical support and customer service to US-based clients while working remotely from the Philippines.

In Short

• Deliver exceptional customer service to end users via phone and email.
• Manage and update support tickets in the proprietary ticketing system.
• Provide remote desktop support and troubleshooting for various devices.
• Utilize remote access tools for effective problem-solving.
• Monitor, diagnose, and troubleshoot network and server issues.
• Deploy and manage antivirus solutions and backups.
• Administer Microsoft Active Directory and email systems.
• Perform website and DNS administration tasks.
• Manage virtual servers using VMware Vsphere and Microsoft Hyper-V.

Requirements

• Experience in technical support and customer service.
• Proficiency in troubleshooting Windows and Mac operating systems.
• Familiarity with Android and iOS mobile device support.
• Knowledge of network and server issue resolution.
• Experience with remote access tools.
• Understanding of Microsoft Active Directory.
• Ability to manage virtual servers.

Benefits

• Opportunity for growth and skill enhancement.
• Work in a fast-paced, technology-driven environment.