Help Desk Engineer - Remote

Overview

BitByBit is seeking a skilled Help Desk Engineer based in Indonesia to provide outstanding technical support and customer service to US-based clients.

In Short

• Deliver exceptional customer service via phone and email.
• Manage and update support tickets ensuring transparency and resolution.
• Provide remote desktop support for Windows, Mac, and mobile devices.
• Utilize remote access tools for effective problem-solving.
• Troubleshoot network and server issues.
• Deploy and manage antivirus solutions and backups.
• Administer Microsoft Active Directory and email systems.
• Perform website and DNS administration tasks.
• Manage virtual servers using VMware and Microsoft Hyper-V.

Requirements

• Strong time-management and problem-solving abilities.
• Exceptional analytical and strategic thinking.
• Strong English communication skills.
• Experience with Windows Server administration.
• Knowledge of Microsoft O365 administration.
• Basic knowledge of virtual desktop technologies.
• Proficiency in firewall and switch administration.
• Minimum of 1 year in a Managed Services IT environment preferred.
• Bachelor’s degree in a technical field or equivalent experience.

Benefits

• Salary Range: USD $1200-1500 per month.
• Certification training opportunities.