Customer Service Representative (Contract) - Remote

Overview

BiOptimizers is a remote-first company focused on helping individuals achieve peak biological performance through science-backed supplements and wellness tools. We are looking for a high-energy Customer Service Specialist to enhance our customer engagement.

In Short

• Manage customer interactions across multiple channels including phone, chat, and email.
• Resolve complex inquiries regarding orders and returns.
• Guide customers through the purchasing process with accuracy.
• Collaborate with internal teams to ensure customer satisfaction.
• Utilize technical tools like Shopify to assist customers effectively.
• Communicate fluently in both English and Spanish.
• Demonstrate strong numerical accuracy in real-time support.
• Adapt quickly to feedback and new workflows.
• Work flexible hours within a globally distributed team.
• Engage in a supportive and inclusive work environment.

Requirements

• Hands-on experience with Shopify.
• Full professional fluency in English and Spanish.
• Strong basic math skills for order support.
• Ability to learn and adapt quickly.
• Prior experience in a remote customer support role is preferred.
• Familiarity with tools like Zoho, Aircall, and Google Workspace.
• Experience with collaboration tools like Slack and Notion.

Benefits

• Flexible work arrangements across time zones.
• Opportunity to work in a diverse and inclusive environment.
• Engagement with a globally distributed team.
• Support for professional development and growth.
• Work with a mission-driven company focused on health and performance.