B2B Customer Service Specialist - Remote

Posted 7 days ago

Customer Service

Full Time

USA

Overview

As a retail customer service representative at BiOptimizers, you will provide exceptional support to retail accounts, ensuring a seamless experience for our customers and supporting sales growth.

In Short

Manage multiple tasks in a pressured environment
Interact with customers via phone, email, chat, or ticketing system
Respond to customer inquiries within one hour
Provide pricing, stock, and delivery information
Follow up on customer satisfaction

Requirements

Experience in health and wellness, particularly dietary supplements
2 years of customer service or equivalent experience
Ability to deliver results in a remote environment
Strong written and verbal communication skills
Self-starter who works well independently or in small groups
Ability to multitask in a medium to short timeline

Benefits

Flexible work arrangements across time zones
Collaboration with a globally distributed team
Commitment to diversity and inclusion

BIOptimizers

BiOptimizers is a mission-driven company dedicated to enhancing individual health and performance through scientifically-backed supplements. With nearly two decades of experience, the company focuses on creating products that support natural bodily functions, improving aspects such as sleep, digestion, and overall performance. Operating as a remote-first organization, BiOptimizers fosters a collaborative environment that blends innovation with results, aiming to make optimal health accessible to everyone. The team values rigorous research, bold storytelling, and a test-and-learn culture, ensuring that their offerings not only meet but exceed customer expectations.

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