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Customer Onboarding & Implementation Specialist - Remote

Posted 12 weeks ago
BioDigital logo

BioDigital

Customer Service
Full Time
United States
$80,400 - $93,400/year

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Overview

BioDigital has built the first cloud-based solution for visualizing the human body in interactive 3D. Our cutting-edge technology empowers patients, educators, and professionals worldwide with an engaging, visual way to learn about health and medicine. We’re seeking a talented Customer Onboarding & Implementation Specialist to provide exceptional service and drive successful adoption of our innovative software.

In Short

  • Host tailored trainings, consultations, and workshops for customers.
  • Partner with Account Managers to align onboarding plans with customer goals.
  • Serve as a trusted technical advisor during onboarding.
  • Coach customers through technical integration of 3D content.
  • Provide timely technical support via various channels.
  • Develop and update digital education materials.
  • Advocate for customer needs and drive product improvements.

Requirements

  • 2+ years experience in customer onboarding or technical support.
  • Passion for helping customers succeed.
  • Strong attention to detail and problem-solving skills.
  • Exceptional written and verbal communication skills.
  • Ability to learn new technologies quickly.
  • Familiarity with technical integrations and digital education platforms is a plus.
  • Experience with CRM systems and helpdesk software is a plus.

Benefits

  • Opportunity to work in a dynamic, fast-paced environment.
  • Collaborative team culture.
  • Engaging work focused on health and education.

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