Customer Onboarding & Implementation Specialist - Remote

Overview

BioDigital has built the first cloud-based solution for visualizing the human body in interactive 3D. Our cutting-edge technology empowers patients, educators, and professionals worldwide with an engaging, visual way to learn about health and medicine. We’re seeking a talented Customer Onboarding & Implementation Specialist to provide exceptional service and drive successful adoption of our innovative software.

In Short

• Host tailored trainings, consultations, and workshops for customers.
• Partner with Account Managers to align onboarding plans with customer goals.
• Serve as a trusted technical advisor during onboarding.
• Coach customers through technical integration of 3D content.
• Provide timely technical support via various channels.
• Develop and update digital education materials.
• Advocate for customer needs and drive product improvements.

Requirements

• 2+ years experience in customer onboarding or technical support.
• Passion for helping customers succeed.
• Strong attention to detail and problem-solving skills.
• Exceptional written and verbal communication skills.
• Ability to learn new technologies quickly.
• Familiarity with technical integrations and digital education platforms is a plus.
• Experience with CRM systems and helpdesk software is a plus.

Benefits

• Opportunity to work in a dynamic, fast-paced environment.
• Collaborative team culture.
• Engaging work focused on health and education.