Remote Otter LogoRemoteOtter

Customer Onboarding & Implementation Specialist - Remote

Posted 12 weeks ago
Customer Service
Full Time
United States
$80,400 - $93,400/year

Overview

BioDigital has built the first cloud-based solution for visualizing the human body in interactive 3D. Our cutting-edge technology empowers patients, educators, and professionals worldwide with an engaging, visual way to learn about health and medicine. We’re seeking a talented Customer Onboarding & Implementation Specialist to provide exceptional service and drive successful adoption of our innovative software.

In Short

  • Host tailored trainings, consultations, and workshops for customers.
  • Partner with Account Managers to align onboarding plans with customer goals.
  • Serve as a trusted technical advisor during onboarding.
  • Coach customers through technical integration of 3D content.
  • Provide timely technical support via various channels.
  • Develop and update digital education materials.
  • Advocate for customer needs and drive product improvements.

Requirements

  • 2+ years experience in customer onboarding or technical support.
  • Passion for helping customers succeed.
  • Strong attention to detail and problem-solving skills.
  • Exceptional written and verbal communication skills.
  • Ability to learn new technologies quickly.
  • Familiarity with technical integrations and digital education platforms is a plus.
  • Experience with CRM systems and helpdesk software is a plus.

Benefits

  • Opportunity to work in a dynamic, fast-paced environment.
  • Collaborative team culture.
  • Engaging work focused on health and education.
BioDigital logo

BioDigital

BioDigital is a pioneering company that has developed the first cloud-based solution for visualizing the human body in interactive 3D, akin to Google Earth for health. Their innovative technology empowers patients, educators, and professionals globally to engage with and understand health and medicine in a visually compelling manner. With a mission to make health and the human body comprehensible to everyone, BioDigital is dedicated to enhancing customer success through exceptional service and tailored support, particularly in the realms of customer onboarding and implementation.

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