Customer Service Representative (Japanese Speaker) - Remote

Overview

Join Binance's Customer Service team and be part of a client-facing business function where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information.

In Short

• Handle high amounts of live chat and phone calls
• Identify and evaluate customers’ needs to deliver satisfaction
• Provide accurate, valid and comprehensive information
• Manage complaints, provide proper solutions and options within the time limits
• Follow communication procedures, guidelines, and policies
• Go the extra mile to engage customers

Requirements

• Proficient in English & Japanese (JLPT N2 at least)
• 1+ years experience in customer facing roles
• Strong ability in using IT for professional use
• Exceptional written communication skill and a good listener
• Ability to multi-task, prioritize, and control time effectively
• Knowledge of the cryptocurrency/blockchain field is a big plus
• Multi-lingual capability is a big plus
• Willing to work weekends and irregular hours including night shifts

Benefits

• Be part of a leading global blockchain ecosystem
• Opportunity to work with a diverse team
• Gain experience in the cryptocurrency field
• Potential for career growth within the company