Customer Service Representative (Japanese Speaker) - Remote

Overview

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

In Short

• Handle back office tickets and provide 7*24h online enquiries and email replies services to customers.
• Handle customer enquiries, advices and suggestions via email or online tools.
• Support other business units with customer liaison, accurately document customer requests and advices, and provide feedback in the form of documentation.
• Handle customer complaints, any special cases or ad hoc tasks.

Requirements

• College degree or above.
• Proficient in English & Japanese (JLPT N2 at least). Other languages would be of a great advantage.
• Minimum 1 year experience in customer service, preferably in finance or E-commerce industry.
• High level of honesty and integrity. Proactive and meticulous.
• Ability to work under pressure, strong communication skills.
• Passionate for customer service industry and can accept to work under different work shifts, including night shift.
• Positive about the crypto industry.

Benefits

• Opportunity to work in a fast-paced, innovative environment.
• Gain experience in the cryptocurrency industry.
• Work with a diverse team of professionals.
• Flexible working hours.