Customer Service Agent - Remote

Overview

As a Customer Service Agent, you will play a crucial role in delivering outstanding support to our US based customers, assisting them with order issues, returns, tracking, technical inquiries, general sales, and after-sales support.

In Short

• Provide outstanding phone, email and web chat-based support.
• Identify and assess customers’ needs to achieve satisfaction.
• Maintain a positive, empathetic and professional attitude.
• Take ownership of and resolve customer escalations promptly.
• Systematically attend to tickets and issues.
• Provide accurate, valid, timely and complete information.
• Handle complaints and provide appropriate solutions.
• Coordinate the handover of customer inquiries.
• Provide feedback on how systems and processes can be improved.
• Utilize AI tools to streamline daily tasks.

Requirements

• Solid bicycle knowledge and interest in the industry.
• Proven experience in customer service, ideally in an online environment.
• Ability to deliver high-quality customer support in English.
• Confidence working across digital tools in a remote environment.

Benefits

• Flexible work arrangements.
• Generous staff discounts.
• Ongoing learning and internal career progression.
• Contributing to a dynamic and rapidly expanding industry.
• Safe, trustworthy, and flexible work environment.