Customer Service Advisor (Temporary Part Time Cover) - Remote

Overview

As a Customer Service Advisor at Big Potato, you will be a key point of contact for our customers during the busy Christmas period, handling inquiries and assisting customers with their orders from the comfort of your own home.

In Short

• Responding to customer inquiries via email in a timely and professional manner.
• Resolving customer complaints and issues effectively to ensure satisfaction.
• Sending out spare parts as part of our Games Rescue Service to keep games in tip top condition.
• Tracking courier deliveries to make sure games arrive correctly.
• Assisting in monitoring customer feedback and reporting trends to management.

Requirements

• Strong communication skills.
• Ability to handle customer complaints professionally.
• Experience in customer service roles preferred.
• Basic understanding of email communication.
• Organizational skills to track orders and deliveries.

Benefits

• Work from home flexibility.
• Part-time hours to fit your schedule.
• Opportunity to work with a fun and creative team.
• Gain experience in the customer service field.
• Temporary position with potential for future opportunities.