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Quality Assurance Specialist - Remote

Posted 159 weeks ago
QA
Full Time
Worldwide

Overview

Join BHG Financial as a Quality Assurance Specialist, where you will contribute to a high-energy environment focused on customer satisfaction and compliance.

In Short

  • Monitor calls for customer satisfaction and compliance.
  • Perform live call monitoring and provide performance data.
  • Ensure calls meet internal quality standards.
  • Conduct customer call evaluations and provide feedback.
  • Collect and evaluate call data for coaching and reporting.
  • Demonstrate strong attention to detail.
  • Follow compliance policies and procedures.

Requirements

  • Associate's Degree in Business or related field.
  • 2-3 years of professional experience.
  • Sales experience is a plus.
  • Experience with word processing, email, and spreadsheets.

Benefits

  • Opportunity to work in a growing company.
  • Engage in a high-energy work environment.
  • Transform into an effective business leader.
BHG logo

BHG

BHG is a forward-thinking technology company focused on leveraging cloud infrastructure to enhance operational efficiency and scalability. With a strong emphasis on automation and Infrastructure as Code (IAC) principles, BHG is dedicated to designing and managing robust cloud environments, primarily utilizing Azure technologies. The company fosters a collaborative work culture, encouraging innovation and best practices among cross-functional teams. BHG values expertise in various technologies, including Kubernetes, Terraform, and Python, and is committed to providing secure and reliable cloud solutions.

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