Remote Otter LogoRemoteOtter

Field Engineer, Customer Support - Remote

Posted 7 weeks ago

Overview

The Field Engineer, Customer Support role involves commissioning, modifying, troubleshooting, and supporting equipment at customer locations, ensuring high-quality work while traveling up to 80% of the time.

In Short

  • Commission automated controls for equipment.
  • Design and execute on-site acceptance tests.
  • Create and review technical documentation.
  • Provide technical interface between customer and Project Manager.
  • Remote technical support for customers.
  • Interpret circuit diagrams for installation and troubleshooting.
  • Write and troubleshoot Ladder and STL PLC programs.
  • Interface with IT team during commissioning.
  • Maintain professional relationships with customers.
  • Communicate activities to appropriate personnel.

Requirements

  • 5-7 years of Electro/Mechanical experience.
  • Ability to interpret circuit diagrams.
  • Ability to troubleshoot Electro-Mechanical Systems.
  • Experience with Siemens S7 and Allen Bradley.
  • Basic database functionality.
  • Remote software handling skills.
  • Excellent time management and detail-oriented skills.
  • Strong verbal and written communication skills.
  • High School Diploma or Equivalent.
  • Valid Driver’s License.

Benefits

  • 100% medical & dental premiums covered.
  • 401k Retirement Plan with generous match.
  • Free life insurance for all employees.
  • Generous paid time off.
  • Long-term disability coverage.

Similar Jobs:

Vercel logo

Customer Support Engineer - Remote

Vercel

5 days ago

Join Vercel as a Customer Support Engineer to assist customers with technical issues and improve their experience with the platform.

Customer Support
Frontend Development
Next.js
React
Worldwide
Full-time
Customer Service

h2o.ai

Customer Support Engineer - Remote

h2o.ai

1 week ago

Join H2O.ai as a Customer Support Engineer to provide technical support and optimize MLOps workflows for customers.

Kubernetes
MLOps
Python
Terraform
India
Full-time
Customer Service
VAST Data logo

Customer Support Engineer - Remote

VAST Data

2 weeks ago

Join VAST Data as a Customer Support Engineer to provide technical support and build customer relationships in the AI infrastructure space.

Customer Support
Technical Support
Linux
Networking
NC, USA
Full-time
Customer Service
VAST Data logo

Customer Support Engineer - Remote

VAST Data

2 weeks ago

Join VAST Data as a Customer Support Engineer and be a key contributor in a fast-growing AI infrastructure company.

Customer Support
Technical Support
Linux
Networking
USA
Full-time
Customer Service
VAST Data logo

Customer Support Engineer - Remote

VAST Data

2 weeks ago

Join VAST Data as a Customer Support Engineer and be a key contributor in providing technical support and solutions for customers.

Customer Support
Technical Support
Linux
Networking
UK
Full-time
Customer Service