Senior Customer Success Manager - Remote

Overview

BetterCloud Customer Success Managers (CSMs) are a critical part of our customer-facing team. Starting with customer on-boarding to identify needs and set goals, CSMs manage all elements of the post-sale business relationship with customers, and drive customer usage within our software. Customer Success Managers are trusted advisers on how to use our product and map it to a customer's specific business needs. Our role is to serve as customer advocates by delivering product and partnership feedback to the BetterCloud team. At the end of the day, our mission is to ensure our customers have driven value from our solution and have had a delightful experience in the process.

In Short

• Experience working with Mid-Market to Enterprise organizations
• Manage a portfolio of 15-25 customer accounts
• Build and maintain appropriate relationships with customer accounts
• Drive value-based ongoing engagement
• Committed to customer satisfaction
• Expert at juggling competing demands
• Team-oriented and engaged
• Hardworking and self-motivated
• Passionate about technology

Requirements

• 4+ years of customer success or consultancy experience
• Experience in SaaS
• Experience with CRM software such as Salesforce
• Awareness of best-in-breed SaaS-based technology

Benefits

• Competitive base salary
• Full benefits package
• Stock options
• Career growth with an industry innovator