Cloud Engineer II, VDI - Remote

Overview

The Cloud Engineer II, VDI position at BETSOL involves maintaining customer environments, managing ticket backlogs, and ensuring high customer satisfaction through effective problem resolution.

In Short

• Maintain multiple customer environments.
• Manage ticket backlog based on internal policies.
• Identify and escalate high-priority issues.
• Provide customer-first experience via various communication channels.
• Engage resources to troubleshoot and resolve issues.
• Deliver solutions leading to problem resolution.
• Research and share new knowledge with the team.
• Interface with vendors for customer resolutions.
• Assist in creating and updating internal Knowledge Base Articles.
• Provide technical guidance and mentorship.

Requirements

• Bachelor’s degree in a related field and 2 years of experience.
• Flexibility to work alternative days and shifts.
• Experience managing VDI environments: Citrix, AVD.
• Willingness to work on a 24x7 on-call rotation schedule.
• Advanced Windows management skills.
• Intermediate knowledge of Citrix (XenApp).
• Understanding of Cybersecurity concepts.
• Ability to manage and configure certificates.

Benefits

• Comprehensive health insurance.
• Competitive salaries.
• 401K plan.
• Volunteer programs and scholarship opportunities.
• Office amenities including fitness center and cafe.