Platform Support Associate - Remote

Overview

The Platform Support Associate will play a crucial role in ensuring the smooth operation of Berry Street's platform by managing support tickets, overseeing AI-powered support agents, and collaborating with the Platform Operations team.

In Short

• Manage incoming support tickets from providers and patients.
• Oversee AI-powered support agents for accurate responses.
• Collaborate on special projects with the Platform Operations team.
• Monitor patient and provider sentiment trends.
• Coordinate patient appointments and documentation.
• Escalate issues as needed to ensure smooth communication.

Requirements

• Recent college graduate or 1-2 years of experience.
• Customer service or hospitality background.
• Proficiency with AI tools and willingness to learn.
• Self-starter with minimal supervision.
• Strong communication skills focused on customer satisfaction.
• Experience in handling escalations and resolving issues.
• Tech-savvy with CRM systems.
• Strong organizational and multitasking skills.
• Excellent written and verbal communication.
• Ability to work East Coast hours.

Benefits

• Work at a mission-driven health tech startup.
• Exposure to modern AI tools.
• Supportive and collaborative team culture.
• Comprehensive health insurance plans.
• Citibike membership.
• Unlimited dietitian care.
• Continuous learning opportunities.
• Hourly compensation of $16-$20.
• Opportunity to help build a rapidly scaling startup.