Salesforce Administrator - Remote

Overview

Benevity is the way the world does good, providing companies (and their employees) with technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We’re also one of the first B Corporations in Canada, meaning we’re as committed to purpose as we are to profits. We have people working all over the world, including Canada, Spain, Switzerland, the United Kingdom, the United States and more!

In Short

• Manage Salesforce users, public groups, profiles, permission sets, and other administrative responsibilities
• Work with business partners to develop reports and dashboards
• Provide end-user support through support tickets, training, and documentation
• Perform testing of system enhancements within a test environment and other quality assurance tasks
• Work with Subject Matter Expert(s), Business Analyst(s) and/or Project Lead(s) to validate, understand, design and implement solutions that satisfy requirements in Salesforce
• Design and develop robust Salesforce solutions, leveraging Salesforce declarative or programmatic tools
• Maintain and configure managed packages to support business needs and manage integrations
• Communicate with cross functional stakeholders and end users from Revenue Operations, Sales, Marketing, Finance, and Client Success
• Develop an understanding of Benevity’s business processes and how they interact with our product & Salesforce-related application ecosystem
• Manage day-to-day admin requests from the Sales, Marketing & Customer Success teams

Requirements

• Bachelor’s degree in computer science or equivalent
• Ample knowledge of Salesforce core functionality and limitations
• Experience working with SOQL, Visualforce, and Lightning components
• Experience with Salesforce declarative programming tools such as Process Builder and Flow Builder/Cloud Flow Designer
• Experience working with data migration and import tools such as Data Loader and Data Import Wizard or Jetstream
• At least one of the following Salesforce certifications: Administrator, Advanced Administrator
• Ability to manage several ongoing customization projects from end-to-end
• Highly developed interpersonal and written/spoken communication skills
• Proven experience building effective CRM-based solutions
• Comfortable in a hybrid Agile, Scrum and Waterfall settings

Benefits

• Innovative work
• Growth opportunities
• Caring co-workers
• A chance to do work that fills us with a sense of purpose
• Diversity, equity, inclusion and belonging are part of Benevity’s DNA