Manager, Operations - Virtual Intensive Outpatient Program (IOP) - Remote

Overview

The Manager, Operations for the Virtual Intensive Outpatient Program (IOP) at Bend Health is responsible for overseeing daily operations to ensure high-quality care delivery and member satisfaction in a remote setting.

In Short

• Manage day-to-day operations of the Virtual Intensive Outpatient Program.
• Oversee the admissions process from referral to onboarding.
• Lead and mentor a team of onboarding specialists.
• Collaborate with clinical teams for effective member communication.
• Ensure compliance with healthcare regulations and standards.
• Track key performance indicators (KPIs) for operational efficiency.
• Implement strategies to improve member engagement.
• Maintain accurate records and documentation.
• Prepare and present program performance reports.
• Identify opportunities for process improvements.

Requirements

• Bachelor’s degree in healthcare administration or related field.
• Minimum of two years in healthcare admissions.
• Leadership and organizational skills with strong communication.
• Experience with documentation and quality assurance.
• Proficiency in electronic health records (EHR) systems.
• Knowledge of healthcare scheduling workflows.
• Experience in behavioral health preferred.
• Ability to work independently in a fast-paced environment.
• Passion for expanding access to mental health care.
• Comfortable with rapidly changing processes.

Benefits

• Comprehensive benefits package including equity and 401k contributions.
• Incentive and recognition programs.
• Opportunity to make a difference in pediatric mental health care.
• Supportive and collaborative work environment.
• Flexible work hours.