Automation Service Engineer - Remote

Overview

The Automation Service Engineer will provide technical support and maintenance for sophisticated diagnostic laboratory automation instrumentation, ensuring customer satisfaction and operational efficiency.

In Short

• Field-based role providing on-site support for automation equipment.
• Responsible for customer relationship management and issue resolution.
• Perform installations, maintenance, and repairs on diagnostic systems.
• Respond to emergency service requests.
• Communicate effectively with customers regarding service expectations.
• Utilize troubleshooting skills to diagnose and resolve technical issues.
• Maintain service documentation and equipment inventory.
• Travel up to 50% to various customer locations.
• Adhere to regulatory requirements and safety standards.
• Participate in vendor credentialing programs.

Requirements

• 3-5 years of experience in Electronics, Mechatronics, or Biomedical fields.
• Strong understanding of electro-mechanical devices and PLCs.
• Intermediate knowledge of networking and computer software.
• Proficient in software installations and upgrades.
• Valid driver's license and clean driving history required.
• Ability to work flexible hours and respond to on-call needs.
• Physical capability to lift and move equipment as needed.
• Associate Degree in a technical field preferred.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development and growth.
• Supportive work environment fostering collaboration.
• Commitment to employee well-being and recognition.
• Culture of accountability and continuous improvement.