Dispatcher – Service Desk - Remote

Overview

The Dispatcher – Service Desk is responsible for coordinating service management requests and ensuring efficient service delivery while maintaining customer satisfaction.

In Short

• Full-time remote position supporting Eastern Time Zone operations.
• Central coordination point for service management requests.
• Manage incoming requests and create service tickets.
• Assign field technicians and monitor ticket progress.
• Communicate with customers and internal teams.
• Maintain accurate records in the service management system.
• Work in a fast-paced service environment.
• Ability to work alternating shifts.
• Dedicated workspace and reliable internet required.
• Professional communication skills are essential.

Requirements

• High School Diploma or equivalent required.
• 1-2 years of customer service experience preferred.
• Dispatch or call center experience preferred.
• Experience with ERP or service management systems preferred.
• Proficiency in Microsoft Office applications.
• Strong organizational and multitasking abilities.
• Excellent written and verbal communication skills.
• Ability to work independently.
• Strong attention to detail.
• Ability to follow written processes.

Benefits

• Remote work flexibility after training.
• Opportunity to work in a dynamic environment.
• Professional growth and development opportunities.
• Supportive team culture.
• Competitive salary.